Coaching Quotes - What the Experts Say

What the Experts say:  Coaching
What’s really driving the boom in coaching, is this; as we move from 30 miles an hour to 70 to 120 to 180…as we go from driving straight down the road to making right turns and left turns to abandoning cars and getting on motorcycles…the whole game changes, and a lot of people are trying to keep up, learn how not to fall off.” John Kotter, Author and Professor of Leadership,
Harvard Business School


"Asked for a conservative estimate of the monetary payoff from coaching they got, these managers described an average return of more than $100,000, or about six times what the coaching cost them." 


Coaching Statistics 

A 2001 study on the impact of executive coaching by Manchester Inc. showed an average ROI of 5.7 times the initial investment or a return of more than $100,000 - according to executives who estimated the monetary value of the results achieved through coaching*.
Among the benefits to the companies that provided coaching:
  • Productivity (reported by 53% of executives)
  • Quality (48%)
  • Organizational strength (48%)
  • Customer service (39%)
  • Reducing customer complaints (34%)
  • Retaining executives who received coaching (32%)
  • Cost reductions (23%)
  • Bottom-line profitability (22%)
Among the benefits to executives who received coaching were improved:
  • Working relationships with direct reports (reported by 77% of executives)
  • Working relationships with immediate supervisors (71%)
  • Teamwork (67%)
  • Working relationships with peers (63%)
  • Job satisfaction (61%)
  • Conflict reduction (52%)
  • Organizational commitment (44%)
  • Working relationships with clients (37%)
*The respondents were executives from large (mostly FORTUNE 1,000) companies who had participated in either "change oriented" coaching, aimed at improving certain behaviors or skills, or "growth oriented" coaching, designed to sharpen overall job performance. The programs lasted from six months to a year. About 60% of the executives were ages 40 to 49--a prime age bracket for career retooling. Half held positions of vice president or higher and a third earned $200,000 or more per year.

A 2001 study MetrixGlobal to determine the business benefits and return on investment of for an executive coaching program, found that "coaching produced a 529% return on investment and significant intangible benefits to the business, including the financial benefits from employee retention boosted the overall ROI to 788%."

In an article in Harvard Business Review, authors Rucci, Kim, and Quinn, discuss how coaching contributed to the turnaround of Sears …"In their "turnaround" effort, the company's mission was to have Sears be a "compelling place to work, a compelling place to shop, and compelling place to invest." They set up rigorous measurements for (among other things) employee attitude and satisfaction. One of their primary questions was "How does the way you are treated by those who supervise you influence your overall attitude about your job?" Their statistics showed that consistently as the quality of management improved, so did employee attitudes, and then customer satisfaction. The numbers showed that "a 5 point improvement in employee attitudes will drive a 1.3 point improvement in customer satisfaction, which in turn will drive a 0.5% improvement in revenue growth." In a billion dollar company, 0.5% increase in revenue is substantial. Sears learned that when their managers fully value and develop their employees (i.e., using the coach approach), they could confidently predict future revenue growth in a particular district. When employee satisfaction increased 5%, revenue growth in a particular store increased by 5.5%."

"Many of the World's most admired corporations, from GE to Goldman Sachs, invest in coaching. Annual spending on coaching in the US is estimated at roughtly $1 Billion Dollars."

 ~ Harvard Business Review

 "In one study, executive coaching at Booz Allen Hamilton returned $7.90 for every $1 the firm spent on coaching."

MetrixGlobal LLC 

 "I absolutely believe that people, unless coached, never reach their maximum capabilities."

Bob Nardelli, former CEO, Home Depot

 "I'll bet most of the companies that are in life-or-death battles got into that kind of trouble because they didn't pay enough attention to developing their leaders."

Wayne Calloway, former Chairman, Pepsico, Inc.

 "I never cease to be amazed at the power of the coaching process to draw out the skills or talent that was previously hidden within an individual, and which invariably finds a way to solve a problem previously thought unsolvable." 

John Russell, Managing Director, Harley-Davidson Europe Ltd.

 "In research conducted over the past three years we've found that leaders who have the best coaching skills have better business results."

VP of Global Executive & Organizational Development at IBM

 "The business demand for coaching is nearly doubling each year. Out of the $80 billion being currently spent on corporate education, FLI Research estimates that $2 billion is spent on executive coaching at senior executive levels in Fortune 500 companies."

Business Wire

 "Even modest improvements can justify hiring a coach. An investment of $30,000 or so in an executive who has responsibility for tens of millions of dollars is a rounding error."

Jerome Abarbanel, VP of Executive Resources, Citibank

 "We have done lots of research over the past three years, and we have found that leaders who have the best coaching skills have better business results."

Tanya Clemens, V.P. of Global Executive & Organizational Development at IBM

"Personal coaches are a hot commodity among executives these days. Never mind the mansion, the Mercedes, the membership in the exclusive country club. In corporate America today, the sign that you have truly arrived - or at least that you are being groomed for arrival - is an executive coach. Your own personal coach, that is. Even if the coach's assignment is to render you less obnoxious, his or her presence at your elbow signals that you are regarded by the company as entirely too valuable to fire or shoot." 


 "In a recent study, training alone improved leadership skills by 22%. When combined with Executive Coaching, improvement jumps to 77%." 


 "The benefits of coaching appear to win over even the most cynical clients within just a few weeks."


 "A coach is part advisor, part sounding board, part cheerleader, part manager and part strategist." 

The Business Journal

"Once used to bolster troubled staffers, coaching now is part of the standard leadership development training for elite executives and talented up-and-comers at IBM, Motorola, J.P. Morgan, Chase, and Hewlett Packard. These companies are discreetly giving their best prospects what star athletes have long had: a trusted adviser to help reach their goals."

 For years, CEOs of some of the most successful and largest companies have relied on executive coaches. Henry McKinnell, CEO of Pfizer, Meg Whitman, CEO of eBay, and David Pottruck, CEO of Charles Schwab & Co., are just a few who rely on a "trusted adviser.~ The Business Journal


 The Business demand for coaching is nearly doubling each year. Out of the $80 billion being currently spent on corporate education, FLI Research estimates that $2 billion is spent on executive coaching at senior executive levels in Fortune 500 companies.~ Business Wire

Employees at Nortel Networks estimate that coaching earned the company a 529 percent "return on investment and significant intangible benefits to the business," according to calculations prepared by Merrill C. Anderson, a professor of clinical education at Drake University.~ Psychology Today

 Across corporate America, coaching sessions at many companies have become as routine for executives as budget forecasts and quota meetings. ~ Investors Business Daily

More executives are beginning to request the service for themselves…as the negative connotation of coaching as a form of punishment for poor performance is replaced by the growing perception that coaching can help an individual or group to build sustainable professional and personal skills, better learn, overcome challenges, reach stretch goals and integrate leadership training. ~ US Careers Journal

Recent studies show business coaching and executive coaching to be the most effective means for achieving sustainable growth, change and development in the individual, group, and organization.~ HR Monthly

Executive Coaches are everywhere these days. Companies hire them to shore up executives or, in some cases, to ship them out. Division heads hire them as change agents. Workers at all levels of the corporate ladder are enlisting coaches for guidance on how to improve their performance, boost their profits, and make better decisions about everything from personnel to strategy. ~ TIME Business News

In one 2004 study, executive coaching at Booz Allen Hamilton, the business consultants firm, returned $7.90 for every $1 the firm spent on coaching.~MetrixGlobal

Corporations believe that coaching helps keep employees and that the dollar investment in it is far less than the cost of replacing an employee. ~ David A. Thomas Fitzhugh, professor of Business Administration, ~ Harvard Business School

Employers are shocked at how high their ROI numbers are for coaching. He recalls a large employer in the hospitality industry saved between $30 million and $60 million by coaching its top 200 executives. ~ Accenture, Alastair Robertson, Manager of worldwide leadership development

The Manchester survey of 140 companies shows nine in 10 executives believe coaching to be worth their time and dollars. The average return was more than $5 for each $1 spent. ~ The Denver Post

Executive coaches often are brought in to help a star player navigate a new role or advance faster inside a company. Other businesses, however, hire a coach to fix a manager’s flaws, such as poor interpersonal skills. View an Executive Coach As an Aide, Not an Enemy, ~ The Wall Street Journal

“Career management coaches can identify missing skills or style difficulties and other pragmatic tips.”

 New York Times

 “….many companies….offer coaching as a prerequisite to proven managers, in the understanding that everyone can benefit from a detached observer.” ~Harvard Business Review

"You have to be willing to die for your dream" ~Will Smith 



What the Experts say:  Movement training and exercise 



"Strength training provides similar improvements in depression as anti-depressant medications. People who engage in strength training also enjoy improved sleep quality. As with depression, the sleep benefits obtained as a result of strength training are comparable to treatment with medication, but without the side effects or the expense."

- Center for Disease Control, August 21, 2003

 "Movement is a medicine for creating change in a person's physical, emotional, and mental states." 

Carol Welch


 "Walking is the best possible exercise. Habituate yourself to walk very far." 

Thomas Jefferson

 "Exercise is good for your mind, body, and soul." 

Susie Michelle Cortright from Why You Should Do Your Workout Today

"Lack of activity destroys the good condition of every human being, while movement and methodical physical exercise save it and preserve it." 


 "A man's health can be judged by which he takes two at a time - pills or stairs." 

Joan Welsh

 "Exercise alone provides psychological and physical benefits. However, if you also adopt a strategy that engages your mind while you exercise, you can get a whole host of psychological benefits fairly quickly." 

James Rippe, M.D.

 "Breathing correctly is the key to better fitness, muscle strength, stamina and athletic endurance." 

Dr. Michael Yessis